Enablement Solutions.
Managing customer interactions through the customer lifecycle.
To support more relevant and consistent interactions across channels, a fully integrated ecosystem is required to personalize the experience and conduct conversations in the context of the moment.
Lead-to-Revenue Management:
We help to convert prospects into leads, and leads into customers, through systematic lead generation and nurturing, guiding buyers through every stage of the buying process.
Guided Selling Platform:
We support more informed conversations with buyers through guided selling tools which help to identify, retrieve and present the exact right content to suit all situations and stages of the selling process.
Customer Interaction Platform:
We support dynamic, on-demand, contextual experiences across all digital touchpoints, providing customers with the tools, mobile applications and information they need at the pre-sale and post-sale stages of the relationship.
Cross-Channel Marketing Platform:
We deliver hyper-targeted, personalized content and offers across channels, using e-mail and mobile messaging to reach a consensual audience of buyers and customers.
Partner Relationship Platform:
We support active collaboration with channel partners, providing training and certification, opportunity identification, lead distribution and marketing support, and reward program management services.
Community Management Platform:
We support the creation, nurturing and management of standalone branded communities, including member recruitment, moderated forums and discussion boards, reviews and recommendations and feedback management.